Introduction to Hotel and Front Office Operations

This book introduces beginners into the Hotel and Front Office operations. It covers lessons on the classification of hotels, products, services and facilities, grading system, and accreditation requirements for hotels in the Philippines. It also presents detailed procedures on Front Office Operations particularly on Sales and Room Reservations, Registration of Guests, Bell Service, Front Office Cashiering, Telephone Exchange, Up selling of Rooms, Hotel Safety and Guest Relations. The texts in various chapters include illustrative examples and templates for forms and documents that are to be used in connection with the procedures that are presented.