Crash Courses

CRASH PROGRAMS – 8 HOURS (1 DAY)

Training fee: P600 per participant (Minimum of 40 PAX or a minimal cost of P24,000 to include cost of instruction, handouts and lunch)

Venue: Seels Training Center at Atrium Bldg. 3rd floor, Gil Puyat cor. Taft Avenue or it can be done in the school.

(If the program will be conducted outside Metro-Manila, the cost of fare and accommodation of trainers as well as the venue shall be shouldered by client.)

A. Food Presentation, Fruit/Vegetable Carving, Canapes Platter Presentation(minimum of 40 participants)

Participants to bring their own fruits, vegetables, carving knife and chopping board for skills practice
Tips in cold dishes presentation
Preparation and presentation of selected canapés and hors d’ oeuvres and other cold appetizers
Fruit and vegetable carving
Platter presentation
Skills practice
Finale: Skills competition for best platter presentation – award to be given to winner


B. Personality Enhancement for Hospitality Personnel

Discovering an ideal personality for a hospitality industry
Comparing oneself with the ideal – diagnostic exercises
Therapies for building self esteem and self confidence
Building interpersonal effectiveness, becoming win win and pro-active
The art of professionalism, projecting a professional image
Learning to communicate with clarity, impact and sensitivity
Building Responsible work values and positive attitudes

C. Skills Upgrading in Food Service

Organization of the Food/Beverage department- distribution of work duties
Tools and equipment for food service, proper handling
Preparations for service – table set up, mis-en-place, etc.
Table service – welcoming guest. order taking, serving orders, clearing/bussing and Bill settlement
Wine and beverage service
Menu merchandising, suggestive selling

D. Skills Upgrading on Housekeeping

Overview of housekeeping, distribution of housekeeping duties
Types of guestrooms and their standard amenities
Standards of ideal housekeeping, tools and equipment and their proper usage
Cleaning procedures, floor care and maintenance, pest control
Rooms maintenance – room make up, amenities set up
Room check, room inspection
Mini bar installation
Reports preparation

E. Skills Upgrading on Front Office Procedures

Hotel Overview, classification
Hotel facilities/services, room types and standard amenities
Organization of the rooms division, work distribution
The Front office & its operating units, tools and facilities
Taking reservations, registration of guests
Bell service, telephone exchange and guest relations assistance
Hotel safety measures, securing guest and their valuables
Guest relations – and upselling of rooms